It’s important to keep the receipt so you have a record of what you paid. ![]() Post Office, PayPoint and PayZone: Take your key or card to a local Post Office, PayPoint or PayZone outlet and request your desired top-up amount.Step 1: Top Up at Post Offices, Shops, by Phone or Onlineīefore heading out, make sure to leave your card or key inserted in your meter for a full minute. They can do this thanks to smart prepayment meters. Many energy providers like EDF, Ovo Energy, British Gas and EON will allow you to top up online, by phone, text message or with a mobile app.Some suppliers like Scottish Power use PayZone, which works the same way as PayPoint.All prepayment energy suppliers allow topping up at your nearest Post Office or PayPoint location.There are a few different ways to top up your prepayment meter: ![]() How and where to top up your prepayment meter Potential to lose your top-up key or card: It seems obvious but if you lose your top-up key or card you could be left without power and may be charged for a replacement if you’re unable to find it.Inconvenience of topping up: If your supplier does not offer smart prepayment meters and the ability to top-up online, it can be a pain to have to go to your local PayPoint, Payzone or Post Office to add credit.What are the disadvantages of prepayment meters? Top-up online: Many energy suppliers now offer smart prepayment meters, which allow the user to top-up remotely, using a smartphone app or online login.Keep on top of your credit: Budget how much you’re spending on energy ahead of time and avoid the possibility of a nasty shock when bills arrive at the end of the month.What are the advantages of using a prepayment meter? Next, let’s take a look at some of the advantages and disadvantages of using a prepayment meter for your energy supply. Suppliers should offer customers in debt the option to set up a repayment plan first, and only install a prepayment meter if this has been requested by the customer or as a last resort. Every time customers top-up, a portion of the credited amount goes towards paying off the existing debt. Suppliers can install prepayment meters in households where customers have unpaid debt on their energy bills. This makes it much easier to top-up, as rather than having to pop to the shops and add credit to your key or card, many energy providers offer the option of doing so through a smartphone app or online. With the smart meter rollout in full swing, more and more prepayment meters are being set up as smart meters too. However, if you use up your balance, your power can be temporarily cut off until you top-up again, unless you have the option of emergency credit. Similar to a pay-as-you-go mobile, the cost of energy is deducted from your credit as you use it. This special type of energy meter requires the user to pay for their gas and electricity in advance, by topping up a card or key with credit at a Post Office, PayPoint or PayZone.Ī prepayment meter can be an option for those who prefer to keep on top of their energy costs by budgeting ahead of time. Prepayment meters are increasingly common with over four million households using them. Moving into a house with a prepayment meter.What should I do if I lose my card or key?. ![]() How and where to top up your prepayment meter.
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